The Next-Gen POS for High-Volume Bars.
Union's Venue Operating System (VOS) is built to revolutionize high-volume bars and restaurants. Deliver exceptional guest experiences, maximize efficiency, and boost revenue with modern cutting-edge technology.
$0 upfront hardware cost for qualifying businesses
faster drink delivery with guest-led ordering
increase in guest spending with guest-led ordering
higher guest checks with Union-funded rewards
more tables covered by staff with optimized workflows
Figures as reported by Union.
Union VOS
Purpose Built For Pros, By Pros
Created by hospitality industry experts, Union understands high-volume operations. Their VOS keeps your business running smoothly during the busiest hours, empowering your team to provide outstanding service.
With Union, you'll work smarter, serve more customers, build loyalty, and increase profits.
Why Choose Union?
Reliability & Efficiency
User-friendly interface and fast performance boost staff productivity. Manage thousands of tabs without lag. Universal tab management lets staff and guests manage orders from any device.
Exceptional Guest Experiences
Elevate guest experience with intuitive and rewarding tap, order & pay digital service model. Guest-led ordering delivers drinks 80% faster, increasing satisfaction and spending by 28%.
Guest Rewards That Pay
Union's proprietary fully-funded and automated reward program puts money directly in your register while enhancing guest satisfaction and driving repeat visits.
Real Partnership & Support
Genuine, round-the-clock assistance. Their team is available via 24/7 chat, text, email, and field support, working the same hours as their clients.
Guest-Led Engagement
Let Guests Order at Their Own Pace.
Transform the customer experience with intuitive guest-led ordering that helps your staff deliver drinks faster while improving guest satisfaction. When guests can order at their own pace, they enjoy better experiences, typically order more, and return more frequently.
- Tap or Scan Guests open a tab with an NFC tap or a QR code at their table or bar seat.
- Order They browse the digital menu and order from their own phone.
- Prepare Orders go straight to your team and kitchen displays.
- Pay Guests review their tab and pay when they're ready to leave.
Union Pocket
Your Full POS. In Your Pocket.
Tap to open guest checks, take orders tableside, split payment and close out, all without the clunk & expense of a proprietary device.
- Fits in a pocket
- No bulky card reader. Tap to pay directly on iPhone, so staff can move freely on the floor.
- All-day battery
- No swapping handhelds mid-shift. Runs a full service without charging anxiety.
- Bring your own device
- Any iPhone 12 or later. Installs direct from the App Store, live in minutes.
- Full-size modifiers
- Servers can tap with their whole finger, not their fingernail. Modifiers are big, clear, and fast.
- Waterproof & drop-proof
- iPhone durability built for a busy restaurant floor.
- Works with guest-led
- Scan QR, order, pay, zero bottlenecks.
Guest Rewards That Put Money in Your Register.
Union-funded rewards offer instant credits to guests for trying new items, while you and your bartender still receive full price.
With an average Union Reward of $5, if 10% of your 1,000 monthly customers redeem a reward, that's $500 directly into your cash register from Union.
Status: Built-In Loyalty
Automatic rewards with zero friction for your team. Guests earn on every visit, your best spenders can earn 2x to 10x points, and rewards apply themselves. No separate apps. No punch cards.
Average Check Sizes on Union
| Venue | Base | Guest-Led | + Rewards | Change |
|---|---|---|---|---|
| Patio Bar, TX | $26.14 | $34.80 | $46.31 | +77% |
| Irish Pub, NJ | $29.95 | $38.26 | $53.63 | +79% |
| Sports Bar, FL | $22.19 | $30.12 | $39.47 | +78% |
| Lounge, WA | $24.89 | $34.19 | $41.93 | +68% |
| Sports Bar, NY | $36.59 | $42.89 | $64.99 | +78% |
Venue highlights as reported by Union. Results vary by venue.
Essential Features
- Universal Tab Management Manage tabs from any device
- iOS Based Built for modern Apple hardware
- Guest-Led Ordering Intuitive digital menu, tab & ordering via guest's device
- Loyalty Drivers Union-funded rewards & automatic loyalty program
- Offline Mode Continue serving during outages
- Close All Tabs Settle checks in two clicks
- Terminal Replication Instant updates across all terminals
- Turnkey Integrations Connect with top industry partners
- Cash Discount / Dual Pricing Supported, with turnkey compliant implementation
- AI Reporting Ask what you want to know in plain English
- 30-Day Decline Recovery Automatically re-runs declined cards to capture lost revenue
- 24/7 Support Dedicated human support, always available: text, email, phone
What Venue Operators Say
With Union's Guest-Led Ordering, our venue nearly doubled our busiest night.
It's mind blowing to me now how you could ever go back. Because it's just so easy, anyone who's not using it, I look at them thinking, wow, this is just so old school.
We often hear from customers that they are impressed with how smoothly our operations run and how quickly food and drinks come out, especially for such a busy bar.
Our customers love the ability to control their own experience and leave when they want to. We're still giving them great service. We're still there when they need us, but now they can focus on having a good time instead of trying to wave me down.
Perfect For Hospitality Social Environments
Ideal for busy hospitality locations that primarily serve alcohol.
- Sports Bars
- Patio Bars
- Cocktail Bars
- Irish Pubs
- Nightclubs
- Lounges
- Pool Halls
- Pickleball Courts
- Karaoke Bars
Common Questions
What is a Venue Operating System?
Going beyond what typical POS systems do, Union's VOS brings together point of sale, guest-led ordering and payment, kitchen displays, rewards, loyalty, and reporting, so busy establishments can maximize efficiency, enhance guest experiences, and build stronger revenue and customer loyalty.
What happens if the internet goes down?
With Offline Mode, your business continues operating even during internet outages, with all terminals maintaining communication.
What hardware does Union run on?
Union is iOS-based software for modern terminals and handheld devices. Union Pocket runs on any iPhone 12 or later, so staff can use a familiar device without a separate card reader.
How do Union-funded rewards work?
Guests receive instant credits for trying new items, while you and your bartender still receive full price. The program is automated, so your staff doesn't have to manage it.
Does Union support cash discounting or dual pricing?
Yes. Union supports cash discount and dual pricing with a turnkey compliant implementation to reduce processing fees.
What kind of support does Union offer?
24/7/365 live support via phone, text, or email. Union's team understands the hospitality industry and works when you do.